Privacy Policy

Introduction

canoopyfiinas is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, store, and protect your personal data when you engage with our educational services or visit our website.

We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and related regulations. If you have questions about this policy or our data practices, please contact us at [email protected].

Data We Collect

Information You Provide to Us:

• • Contact information including name, email address, phone number, and mailing address
• • Enrollment information for our educational services
• • Payment and billing information when you purchase services
• • Communications you send to us, including inquiries and feedback
• • Information shared during educational sessions (kept confidential)

Information Collected Automatically:

• • Website usage data through cookies and similar technologies
• • Device information, IP address, and browser type
• • Pages visited and time spent on our website

How We Use Your Data

We use your personal information for the following purposes, with your consent where required by law:

• • Delivering and administering our educational services
• • Communicating with you about services, schedules, and updates
• • Processing payments and maintaining billing records
• • Responding to your inquiries and providing customer support
• • Improving our services based on feedback and usage patterns
• • Complying with legal obligations and protecting our rights
• • Sending relevant information about our services (with opt-out option)

Legal Basis for Processing

We process your personal data based on:

• • Consent: When you provide explicit consent for specific purposes
• • Contract: When necessary to fulfill our service agreements with you
• • Legitimate Interests: For business operations, improvements, and communications
• • Legal Obligation: When required by Malaysian law or regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• • Service Providers: Payment processors, email service providers, and website hosting services operating under strict confidentiality
• • Legal Authorities: When required by law, court order, or regulatory requirements
• • Professional Advisors: Legal, accounting, or audit professionals bound by confidentiality

We ensure all third parties who process your data maintain appropriate security measures and use your information only for specified purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• • Participant enrollment records: Retained for 7 years after service completion
• • Financial records: Retained for 7 years in accordance with Malaysian tax law
• • Marketing communications: Until you withdraw consent
• • Website analytics: Typically retained for 26 months

After retention periods expire, we securely delete or anonymize your information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure:

• • Secure socket layer (SSL) encryption for data transmission
• • Access controls limiting data access to authorized personnel only
• • Regular security assessments and updates
• • Confidentiality agreements with all staff and service providers
• • Secure backup systems and data recovery procedures

While we strive to protect your information, no security system is completely impenetrable. We will notify you and relevant authorities of any data breaches as required by law.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. We use:

• • Essential Cookies: Necessary for website functionality (cannot be disabled)
• • Analytics Cookies: Help us understand website usage and improve our services
• • Preference Cookies: Remember your settings and choices

You can manage cookie preferences through our Cookie Policy page. Most browsers allow you to refuse cookies, though this may affect website functionality.

Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the following rights:

• • Right to Access: Request access to personal data we hold about you
• • Right to Correction: Request correction of inaccurate or incomplete data
• • Right to Withdraw Consent: Withdraw consent for data processing at any time
• • Right to Limit Processing: Request limitations on how we process your data
• • Right to Data Portability: Receive your data in a structured format
• • Right to Complain: Lodge complaints with the Personal Data Protection Commissioner

To exercise these rights, contact us at [email protected]. We will respond to requests within 21 days as required by PDPA.

Children's Privacy

Our services are designed for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through a prominent notice on our website. The "Last Updated" date at the top indicates when the most recent changes were made.